Farrell Physiotherapy (“We”) are committed to protecting and respecting your privacy.
This Policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

We take your privacy seriously and will only use your personal information to administer your account and to provide products and services you have requested from us.  We will never sell, share or use your personal data other than as described in this privacy policy.

Farrell Physiotherapy is registered in England with the Information Commissioner’s Office under the GDPR and Data Protection Act 1998.  The Data Controller is Ben Farrell.  You can contact us in the following ways:

Email: infofarrellphysiotherapy@gmail.com
Phone: 01245 830280
Website: www.farrellphysiotherapy.co.uk
Address: The Old Coal Yard, Little Waltham Road, Chelmsford, CM1 7TG

What this policy applies to:

This policy applies to the way we use the data that you provide us during the process of your treatment.  This includes (but not restricted to) information you provide as a patient:

● when you register with us
● during your treatment plan
● relating to invoicing and other transactions
● via email or text communication
● as part of our ongoing relationship

What information we collect about you:

As part of our relationship with you, we need to collect certain information to allow us to deliver your treatment.  Only information that is relevant to this process will be collected and will only be used for the purposes of providing your treatment.  This includes (but is not restricted to):

● your Full Name
● your Date of Birth
● your Address
● your Email address
● your Telephone number
● your GP and/or hospital consultant name and address
● your Next of kin
● Medical Insurance details including Health Insurance Membership and Pre-Authorisation Numbers.

We may need to collect the following sensitive data about you to provide the healthcare services you requested:

● GP and Hospital Consultant details
● Medical History

In the event that we require this sensitive data, we will request your consent.

Providing us with your personal data
You are under an obligation to provide your personal data to us as a statutory requirement for medical records. If you fail to adhere to this request we may be unable to treat you.

The purpose(s) of processing your personal data:

We use your personal data for the following purposes: Legal Obligations, Contractual, Legitimate Interests. To Maintain Our Own Accounts & Records.

What is our legal basis for processing your personal data?

Our lawful basis for processing your general personal data covers the following bases for processing under Article 6 of the GDPR as follows:
Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract.
Basic information collected in order to identify and create a Patient Record
Processing necessary for compliance with a legal obligation.
Keeping medical files on record in accordance with government legislation
Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject.
E.g. Keeping Medical Records to be referred to for diagnosis and treatment

Scope of Consent

By submitting your personal data, you are affirming your explicit consent for such information to be used in accordance with this Privacy Policy.  You will be able to withdraw your consent at any time by the methods described.

How do we store your personal data?

The personal data that we collect is kept securely to comply with our legal obligations for storing personal data. All processors of your personal data are aware of their responsibilities under the GDPR guidelines.

How long do we keep your personal data?

We keep your personal data for no longer than reasonably in order to comply with our legal obligations for personal data and medical record storage.  This will be in any case no more than 8 years from your last treatment with us for adults and for children, 8 years after their 18th birthday or until 25 years of age.  At this time, records will be securely destroyed and disposed of.

Use of Third Parties

To give you the best experience at Farrell Physiotherapy, we currently partner with BlueZinc IT Ltd software to provide a secure storage service for your data, MyRuby reception services to create and manage your account with us and book/cancel appointments and Takepayments (Barclaycard) to securely process your card payments (please note we do not store your card information).  All the third parties we use have their own GDPR policies to ensure GDPR compliance.

We do not share your personal information with any third parties for marketing purposes.
Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
● The right to request a copy of the personal data which we hold about you;
● The right to request that we correct any personal data if it is found to be inaccurate or out of date;
● The right to request your personal data is erased where it is no longer necessary to retain such data;
● The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
● The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
● The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research.

Changes to our privacy policy:

Any changes we may make to our privacy policy in the future will be posted on this page.  Please check back frequently to see any updates or changes to our privacy policy.

How to make a complaint:

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer via any of the contact details detailed above.  If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioner’s Office on 03031 231 113  or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Definitions:

Data controller – A controller determines the purposes and means of processing personal data.
Data Protection Officer – Data protection officers are responsible for overseeing a company’s data protection strategy and its implementation to ensure compliance with GDPR requirements.
Data processor – A processor is responsible for processing personal data on behalf of a controller.
Data subject – Natural person.
Categories of data: Personal data and special categories of personal data
Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR).
Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.